At Eric Emanuel Colombia (ericemanuel.com.co), customer satisfaction is our top priority. If you are unsatisfied with your purchase, we’re here to help with a smooth and simple return and refund process.
📦 Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
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Your item must be unused, unwashed, and in the same condition you received.
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It must be in the original packaging with all tags attached.
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Proof of purchase (order confirmation or receipt) is required.
Please note: Certain items, such as final sale products, underwear, or custom-made pieces, are not eligible for return.
How to Start a Return
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Contact our support team at (ericemmanuelofficial@gmail.com) with your order number and reason for return.
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Our team will review your request and provide return instructions.
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Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your return.
💰 Refunds
If your return is approved, we’ll initiate a refund to your original method of payment.
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Refunds typically take 5–10 business days to appear on your statement, depending on your bank or card issuer.
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Shipping fees (if applicable) are non-refundable.
🔄 Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return your item for a refund and place a new order.
❌ Cancellations
Orders can only be cancelled within 12 hours of placing them. After that, the order will be processed and shipped. If you miss the cancellation window, you can initiate a return once you receive the product.
📬 Shipping Returns
You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance—we cannot guarantee that we will receive your returned item.
📩 Contact Us
If you have any questions about your return or refund, please contact us at:
Email: ericemmanuelofficial@gmail.com
Instagram: @ericemanuelcolombia